AI Phone & WhatsApp Agent for Auto Repair Shops
A repair shop's phone carries the highest-value calls of the day: a diagnostic to book, a part to price, a straight answer about a car still on the lift. But they all land on the same service advisor who is mid-write-up with a bay of work behind them. Zepiva answers the line, books diagnostics, sends estimate and repair status updates over WhatsApp, and follows up on estimates that were never approved, so the phone works like a second service advisor.
The challenges auto repair shops face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The service advisor never gets off the phone
Morning rushes stack three kinds of call on one phone: a diagnostic slot to book, a part to price, and a check-in on a vehicle that is on the lift. Each pickup pulls the advisor away from write-ups and actual repairs, and the shop ends the day behind because the line never stops ringing.
The customer hears a different guess every time about when the car is done
Cars waiting on parts generate the same question several times a day, and the accurate answer lives inside the shop, not with whoever answers the phone. The caller gets a guess, calls back, hears another, and the advisor is interrupted twice for information that was never captured in one place.
Quoted estimates go quiet and the car sits on the rack
A repair that needs customer approval stalls the moment the caller hangs up. If nobody chases the estimate, the vehicle occupies a bay that makes no money, the week replans around it, and by Monday the same job is still waiting. The follow-up that fixes it is exactly the call the busy day forgets.
How Zepiva fits into auto repair shops
Specific features mapped to the way your business actually works.
A front desk that books diagnostics through the call bursts
Zepiva picks up and quickly works out whether the caller wants a new diagnostic slot, a status check, or a part price, then books against the real capacity. It captures the vehicle's make and model and a plain description of the symptom, and transfers genuinely technical cases with that context already attached.
Repair status and estimate approval over WhatsApp
Customers whose car is in the shop for a week do not want to call around, so Zepiva pushes the status at the moments that matter: parts on order, estimate attached, job done. A reply that approves the estimate in the thread is logged as authorization, so the parts order fires without a single confirmation call.
Estimates, invoices, and receipts by email
After a diagnosis the estimate arrives by email as a file the customer can read at their desk or forward to a warranty plan. When the work is done, the invoice and payment confirmation follow, which removes the separate calls about receipts and payment status at the front counter.
Follow-ups that bring the dead jobs back to the schedule
Zepiva tracks the estimates without an answer and the promised callbacks that never happened, and pings them on the timeline the shop sets. It also sets the next maintenance reminder from the actual interval of the job completed, whether oil, brakes, or filters, so repeat work fills the calendar while the bays stay busy.
A Monday when the phone stops steering the shop
Illustrative flow for a small shop's day when every call becomes an appointment, an answer, or a decision.
At 08:12 three calls land in four minutes: a check-engine light for a diagnostic, an oil change to book, and a parts-counter regular asking if their brake kit arrived. Zepiva books the diagnostic and the oil change and answers the parts question while the counter is two deep.
At 10:00 the timing-belt diagnosis on a repeat customer clears, Zepiva sends the estimate with the parts lead time, and the customer approves from their phone before lunch. The parts are ordered for the slot.
At 15:30 a roadside call reports a warning light in a pickup. Zepiva answers after hours, books the drop-off for the next morning, and holds the job instead of losing it to whichever shop picks up first.
Friday afternoon Zepiva works through the three estimates that never got a reply, reaching each customer in its own thread, and two jobs approve plus one reschedules before the weekend ticket closes.
Illustrative example - not a customer testimonial.
Which plan fits auto repair shops?
A starting point based on how these businesses typically use the platform.
Recommended plan
Gold. A working shop touches more than one line in a day: the office, the parts order, and the WhatsApp status thread. Gold's three numbers, its higher WhatsApp throughput, and the follow-up feature match how an advisor splits the day without keeping a second person at the desk.
Common questions from auto repair shops
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Related industries, in-depth guides, and articles.
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