AI Phone & WhatsApp Agent for Law Firms
Every missed call is a potential client who calls the next firm in the search results. Zepiva answers your law firm's phone around the clock, collects the case details and contact information that matter, and books consultations — while routing anything confidential or complex to a real attorney. The AI screens new client inquiries, so your paralegals and associates focus on legal work instead of intake forms.
The challenges law firms face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
Missed intake calls cost you cases
Personal injury and family law inquiries often come from people calling during lunch, in the evening, or on weekends. When a potential client can't reach anyone, they move to the next listing — and that file is gone forever.
Billable hours eaten by phone duty
An attorney who stops drafting a motion to answer a routine 'do you handle X type of case?' call loses billable time. Screening these calls before they reach a lawyer keeps fee-earning work moving.
No screening before the consultation
Without a qualifying step, you book consultations with callers who don't match your practice area, can't afford your retainer, or need a different type of attorney. Each wasted consultation is an hour your firm never gets back.
How Zepiva fits into law firms
Specific features mapped to the way your business actually works.
24/7 intake call handling
The AI answers new client calls and gathers the essentials: practice area sought, a short description of the matter, the caller's contact details, and whether the situation is urgent. Each lead arrives in your system as a complete intake record with a summary, so the first human conversation starts informed.
WhatsApp follow-up for case inquiries
Prospective clients who message via WhatsApp can ask whether you handle their type of case and get answered directly from your knowledge base. The AI also sends a text summary after a phone intake — a digital paper trail that clients appreciate and firms find useful.
Email intake and document requests
The AI can respond to consultation request emails, confirm receipt of intake forms, and request the specific documents you need before a meeting. It keeps the routine back-and-forth out of your inbox while never handling the confidential substance of a case.
Consultation scheduling and reminders
Qualified callers are offered open consultation slots from your calendar, and the AI confirms bookings over the phone or by text. Automatic reminders before the appointment reduce no-shows — a persistent problem for consultation-heavy practices.
A day in the life at a family law firm
A typical Saturday for a two-attorney practice that now answers every call.
A Saturday morning call goes to Zepiva instead of voicemail. The caller explains they need a divorce consultation and the AI captures their contact details and a brief summary of the situation.
The AI asks a few qualifying questions — roughly how long the couple has been married and whether children are involved — then books the caller into Monday's open consultation slot and texts a confirmation.
An email inquiry asking whether the firm handles estate planning is answered with a clear no, and the firm's general practice referral policy, so no one at the office has to respond.
Monday morning, the intake summary, contact details, and booked appointment are waiting in the firm's system. The attorney walks into the consultation already knowing the caller's basic situation.
Illustrative example — not a customer testimonial.
Which plan fits law firms?
A starting point based on how these businesses typically use the platform.
Recommended plan
The Gold plan fits most firms because three numbers let you separate a main intake line from a general office line and a WhatsApp business number, while follow-ups keep every consultation booked.
Common questions from law firms
Explore further
Related industries, in-depth guides, and articles.
Try it for your law firms business
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