How does Zepiva handle a client using a gift card?

The agent reads the card code, checks the remaining balance and which treatments it covers, and applies it to the booking in one conversation. If the value doesn't cover the full service, the client is told what's left and the rest is booked in the same flow - no one walks a certificate to the desk.

What if the booking needs a therapist's opinion?

Any case calling for a real decision is escalated to the human therapist. Pressure preferences, allergies, and pregnancy-related notes are saved and passed on at confirmation. Content such as treatment description, timing, and how many sessions a booking includes is answered freely by the agent.

What exactly arrives in the pre-visit email?

The arrival window, what to wear, the layout of the rooms, and a short description of the booked treatment - all set from the spa's own document. It means the guest walks in calm and prepared the first time, rather than starting the session still unsure of the house rules.

Does it really prevent no-shows on long massage blocks?

Yes, and always on both sides. Confirmations go out well before the appointment and unreplied guests get a second reminder on WhatsApp. If a guest cancels, the freed time passes to the same-day waitlist, so the room turns over instead of the therapist staring at an empty table.

Personal Care & Wellness

AI Phone & WhatsApp Agent for Spas

A spa runs slowly by design: treatments run 60 to 90 minutes, rooms are booked forward, and guests arrive with more questions than any other shop, such as what to wear, how early to come, whether the gift card covers the upgrade, and whether the couple's room is free. Zepiva answers those calls and messages, verifies gift cards, and confirms booking while the therapists stay on the table.

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The challenges spas face

Real problems these businesses deal with daily — and the gaps an AI agent can fill.

The same twenty questions repeat all day

How early should I arrive? Do I bring swimwear? Will this facial suit sensitive skin? The same handful repeats all month at the front of the spa. The desk answers them between appointments, and every few minutes another call starts the same loop.

A ninety-minute slot is serious revenue

A deep tissue or couples massage locks a therapist and a room together. When it no-shows, the therapist and the room stay, and the hour is gone. Chasing down the confirmation usually falls to the desk at the very moment other guests are checking in.

Gift cards hold a big share of the revenue

Around the holidays and wedding seasons, gift card sales spike and each recipient must check a balance or book with the certificate. Without a quick lookup, a guest with the card goes back and forth between the desk and the manager, and the whole experience turns sour.

How Zepiva fits into spas

Specific features mapped to the way your business actually works.

Treatments booked with pre-visit details

The call is answered immediately, the guest chooses a 60 or a 90 minute massage, and the agent talks through the arrival rules and the layout. It keeps breathing space between bookings, so a facial and a massage are never packed back-to-back the way a rushed desk usually lays them out.

A WhatsApp concierge for questions and gift cards

Guests message the line with practical questions about what to pack or where to park, and the agent replies from the protocols in your knowledge base. A gift card code is validated in the same chat, its balance applied to an appointment, and the guest told exactly what their card covers.

Pre-visit and rebooking emails

Forty-eight hours before a treatment, guests get the prep sheet - arrival window, what to bring, cancellation rules. After the visit a quiet email asks whether they want the same time slot next month. A one-time visitor slowly becomes a regular slot on the calendar.

Booking rules that respect treatment times

Ninety-minute blocks, couples doubling, and breathing space between rooms are all enforced by the calendar, so a short treatment never slides on a slot meant for a long one. Popular weekend openings run a waitlist, and the moment a room opens the next name in line gets it.

A week at a full-service day spa

First-timer questions, gift card bookings, and monthly regulars handled while therapists hold sessions.

A first-time caller books a 90-minute deep tissue and asks about arrival; the agent explains the check-in time and holds the free space in line with the room's next availability.

Two days before the visit, the agent emails the prep guide and sends a one-tap WhatsApp confirmation the guest can reply to with 'going'.

A guest messages the gift card code in chat to ask what it covers; the agent checks the balance, applies it to the booking, and confirms what's left.

A monthly client who has finished a session lets the agent book the same slot next month, so the spa holds its steady book.

Illustrative example - not a customer testimonial.

Which plan fits spas?

A starting point based on how these businesses typically use the platform.

Recommended plan

The Gold plan gives the spa a booking line, a WhatsApp concierge line, and an admin line, plus email follow-up that keeps no-shows low. A one-room spa can start on Pro for booking only, but the gift-card volume and treatment rhythm of most locations push to Gold.

Start with Gold

Common questions from spas

Explore further

Related industries, in-depth guides, and articles.

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