AI Phone & WhatsApp Agent for Travel Agencies
Travel agencies take inquiries across phones, email, and WhatsApp — often from clients in different time zones with urgent questions about departures, prices, and itinerary changes. Zepiva gives you an AI agent that answers those calls and messages around the clock, captures quote requests, and follows up so no inquiry slips away.
The challenges travel agencies face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
Quotes left unfinished
An inquiry about a package, flight, or cruise needs price and availability details. When the call goes to voicemail or the email sits unread, the client usually asks a competitor who answered first.
Itinerary changes outside working hours
Clients travel at all hours and need to change flights, add hotel nights, or ask about transfers — often during evenings and weekends when the office is closed, and the trip is tomorrow.
Seasonal booking surges
School holidays and long weekends bring a wave of calls and messages at once. Two agents cannot answer 30 simultaneous inquiries, so calls go unanswered exactly when demand is highest.
How Zepiva fits into travel agencies
Specific features mapped to the way your business actually works.
After-hours call answering
The AI phone agent picks up when a client calls after hours or during a surge. It confirms the details of an existing booking from your knowledge base, collects new quote requirements (destination, dates, party size, budget), and saves the caller's number and needs.
WhatsApp trip inquiries
Many travelers message on WhatsApp for quick questions: 'Is there still space on the March school-holiday package?' The agent reads the message, checks published availability and prices from your knowledge base, and replies with a clear answer or a request for more details.
Email quote tracking
Zepiva monitors your inbox and brings every quote request to one place. It drafts responses with the price ranges and options you define, and reminds you when a quote has not been answered by the client for several days.
Date and availability checks
Clients ask 'what's free the first week of September?' The agent checks the availability and departure information in your knowledge base and replies with concrete options, so the back-and-forth over basic facts happens without you.
A Saturday morning at a small travel agency
The office is closed, but four inquiries arrive anyway.
At 8 a.m., a client calls about the May family holiday package. The AI phone agent answers, confirms the package details, captures the number of travelers and preferred dates, and tells them a consultant will confirm prices on Monday morning.
An email quote request arrives at 10 a.m. from a corporate client. Zepiva drafts a reply with the itinerary and pricing from your knowledge base and leaves it ready for review.
At noon, a WhatsApp message asks whether the Christmas cruise still has cabins in the balcony category. The agent checks your availability notes and replies that space remains, with a request for the traveler count.
By Monday, you have four organized inquiries in the dashboard — two calls, one email draft, one WhatsApp thread — each with complete details, ready for you to respond. Nothing was lost to voicemail.
Illustrative example — not a customer testimonial.
Which plan fits travel agencies?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most small travel agencies start with the Gold plan. The 3 numbers allow one per consultant or a dedicated line per role, while the daily call and message limits comfortably cover a seasonal inquiry volume for a solo owner.
Common questions from travel agencies
Explore further
Related industries, in-depth guides, and articles.
Try it for your travel agencies business
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