AI Phone & WhatsApp Agent for Veterinary Clinics
Pets do not get sick between 9 and 5, and owners call about a retching cat at midnight with the same urgency as a routine check-up at noon. Zepiva answers the veterinary line at any hour, captures the critical details - species, symptoms, age, timeline - and either books the visit or escalates to the on-call vet, so nothing is missed on the front desk's watch.
The challenges veterinary clinics face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
After-hours panic calls with no one to answer
An owner watching a dog that has eaten something, a rabbit that stopped eating, or a cat that cannot urinate calls late and hits voicemail. By morning the animal is in worse shape, or the owner drove to an emergency clinic an hour away for nothing.
Owners cannot describe symptoms the way a vet needs
'He's not himself' or 'she won't eat' is not enough to triage, and coaxing weight, temperature, and timeline out of an anxious owner takes time the front desk does not have during a full consult list.
Post-op follow-ups quietly disappear
After a spay, dental, or lump removal, the clinic says it will call to check the incision and rarely does. A stitch that looks wrong is not caught until the pet returns worse, and vaccine or parasite boosters drift a month overdue.
Boarding and grooming calls interrupt the clinical day
A simple 'can I board my Lab next weekend?' or a nail trim request lands in the same queue as a sick animal call. Simple bookings tie up the desk and pet-specific details - food, medication, kennel type - get lost in the shuffle.
How Zepiva fits into veterinary clinics
Specific features mapped to the way your business actually works.
Triage that sorts urgent from routine in minutes
Zepiva asks the owner the key questions - species, age, what happened, when it started, any vomiting or bleeding - and applies your escalation rules. A routine wellness call books; a possible obstruction goes to the on-call vet or your emergency partner.
WhatsApp post-op check-ins and photo updates
After surgery, the agent messages the owner at the interval you set and asks how the pet is eating and how the incision looks. Owners can reply with a photo or a word, and anything concerning is flagged straight to the nursing team.
Booster and parasite reminders that land
Annual vaccines, heartworm season, dental care, and microchip checks go out by email with a booking link, so owners stop guessing when the next visit is due and the clinic stops losing preventive care revenue to the calendar.
Boarding and appointment calendars in one place
Zepiva manages boarding dates, grooming visits, and checkups in your real calendar without double-booking the surgery suite. It confirms what food and medication the owner will bring, so the kennel team is ready at arrival.
A day in the life at a veterinary clinic
A full consult list, a surgery on the table, and the phone keeps ringing.
At 6 a.m. an owner calls because the cat has vomited three times overnight; Zepiva takes the timeline and books into the first sick-visit slot while flagging it for the vet.
The front desk is mid-surgery help, so Zepiva handles a boarding request for next weekend, confirming the dog's food and heartworm medication by WhatsApp.
A post-op check goes out for the cat spayed Tuesday; the owner replies the incision looks red and Zepiva flags a recheck photo to the vet before the clinic closes.
The weekly reminder run goes out, a booster books in, and the overdue dentals re-enter the schedule for the month.
Illustrative example - not a customer testimonial.
Which plan fits veterinary clinics?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most veterinary clinics start with the Gold plan because the 150 daily calls cover both the clinical day and the after-hours line, the two-language setting serves a mixed client base, and the bundled follow-up automation keeps post-op and booster work moving.
Common questions from veterinary clinics
Explore further
Related industries, in-depth guides, and articles.
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