Compliance & Telephony Governance

سياسة الاستخدام المقبول (AUP)

Effective Date: August 2026 • Applicable to All Active Accounts

Zero Tolerance Notice: Zepiva operates strict automated carrier anomaly detection. Unsolicited marketing robocalls, cold SMS spam, and non-consensual outbound campaigns result in immediate account termination with zero refund.

1. Compliance with Telecommunications & Messaging Laws

Zepiva provides automated voice, WhatsApp, and email communication infrastructure for verified businesses. All users must strictly comply with local and international regulations, including the Telephone Consumer Protection Act (TCPA), GDPR, and Meta WhatsApp Business Messaging Policies.

2. Zero Tolerance for Spam & Robocalling

Unsolicited marketing calls, automated bulk cold robocalls, harassment, phishing, or deceptive practices are strictly prohibited. Zepiva utilizes automated carrier filters and volume anomaly detection. Any account detected running abusive or non-consensual campaigns will be immediately suspended with zero refund.

3. Opt-In & Customer Consent

Users are required to maintain explicit consent from their customers prior to initiating outbound communications. Inbound AI receptionists operate strictly on consumer-initiated interactions.

4. Prohibited Content & Industry Categories

The following activities and message categories are strictly prohibited on the Zepiva platform:

  • Unsolicited Cold Calling: Outbound auto-dialing phone numbers without prior express written consent.
  • Phishing & Social Engineering: Attempting to harvest sensitive credentials, banking details, or government identification numbers.
  • Deceptive Caller ID: Spoofing caller IDs or transmitting misleading caller identity information.
  • High-Risk Unapproved Verticals: Payday lending, illegal substances, multi-level marketing (MLM) schemes, and unregulated gambling.
  • Harmful & NSFW Content: Generating, transmitting, or facilitating any adult content, pornography, sexually explicit materials, hate speech, violence, self-harm instructions, harassment, or non-consensual content of any kind.

5. Automated Enforcement & Violation Audits

Zepiva maintains real-time monitoring of delivery error rates, carrier spam flags, and consumer complaint ratios. If a workspace exceeds standard carrier thresholds:

  1. The account's outbound telecommunication routes will be immediately paused.
  2. A compliance review will be initiated within 24 hours.
  3. Severe or intentional spam violations will lead to permanent account deactivation with forfeiture of all prepaid fees.

6. Questions & Reporting Abuse

To report suspected abuse, spam, or telecommunication policy violations originating from a Zepiva-powered agent, or to clarify acceptable use for your business model, please contact our compliance desk:

Email: support@zepiva.com