AI Customer Support for WhatsApp: 24/7 Official Meta Cloud API Automation
Deliver instant, human-like customer service on WhatsApp without risking phone number bans. Zepiva connects via the official Meta Cloud API to answer questions, qualify leads, schedule calendar bookings, and escalate complex issues 24/7.
Customers Expect Instant Answers on WhatsApp
WhatsApp is the world's most popular messaging app, but managing it manually creates severe operational friction.
Slow Reply Times Lose 50%+ of Sales
When prospective buyers message your business on WhatsApp, they expect a reply in minutes. If they wait 2 hours, they have already ordered from a competitor.
Number Bans from Unofficial Tools
Many businesses mistakenly use unauthorized browser extensions or unofficial QR-code bots. Meta detects these and permanently bans the business phone number.
Endless Repetitive FAQ Overhead
Typing the same price list, business hours, clinic address, and catalog links 50 times every day drains employee energy and creates costly human errors.
Safe, Official WhatsApp Automation Powered by AI
Connect your WhatsApp Business account in 1 click and let your AI agent handle conversations autonomously.
Official Meta Cloud API (Zero Ban Risk)
Zepiva authenticates directly via Meta's authorized Cloud API OAuth. Your number is 100% compliant with Meta terms of service, ensuring complete safety and reliability.
- Supports business profile verification
- High message delivery throughput
- Official webhook architecture
Grounded in Your Knowledge Base
The AI answers accurately based strictly on your uploaded service guidelines, pricing documentation, and FAQ policies. It never makes up false claims or promises.
- Upload PDFs, docs, or paste guidelines
- Easily edit answers in real time
- Strict knowledge boundaries enforced
Direct Google Calendar Booking
Customers can book an appointment directly in the WhatsApp chat. The AI checks open slots on your Google Calendar, proposes times, and confirms the reservation.
- Real-time two-way calendar sync
- Sends appointment link and address
- Dispatches automated 24-hour reminders
Structured Lead Intake & CRM Sync
The AI asks qualifying questions: customer name, requirements, timeline, and budget. It organizes responses into structured contact records and alerts your team.
- Automatic customer qualification
- Email notification of new leads
- Captures phone numbers automatically
Seamless Human Hand-off
When an inquiry requires custom quoting or personal assistance, the AI gracefully flags the conversation and notifies your staff to take over seamlessly.
- Custom escalation trigger rules
- Staff can reply directly in WhatsApp
- AI pauses automatically when human joins
Ephemeral Processing & Data Privacy
Zepiva does NOT store or warehouse customer conversation histories. Message data remains securely within Meta's cloud infrastructure.
- Zero public model training on your data
- TLS 1.3 / 256-bit SSL encryption
- Instant workspace data deletion on demand