AI Phone & WhatsApp Agent for Furniture Stores
Furniture buyers ask long questions before they buy: is the sofa in stock, what is the delivery window, can it fit the stairs, can I see financing numbers. Zepiva answers those from your stock list, delivery schedule and price notes over the phone and WhatsApp, and hands the big emotional sale back to a person for the personal part.
The challenges furniture stores face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
High-value questions come between customers
A caller wants to know if a 3-seater is in the warehouse and whether delivery fits their door. The showroom staff are mid-conversation with a walk-in, so the call waits. For a big purchase, the waiting caller finds the same answer somewhere else within the hour. Furniture is not an impulse sale; it is an answered question.
Delivery and stock details are complex to quote
Lead time varies by item, delivery zone, truck availability and whether white-glove is included. The exact window depends on the area. A person rewrites these details from notes on every call, and one wrong date can mean a missed delivery day and an upset customer. The terms are the sale.
Financing and removal questions repeat
Can I finance the sofa, do you take the old one away, is fitting in the elevator included, when is the delivery date minimum. These are asked again and again. For a store that sells on the phone as much as the floor, answering them consistently is what converts the call into a scheduled delivery fee.
How Zepiva fits into furniture stores
Specific features mapped to the way your business actually works.
The quote call answered in real time
The voice agent reads your stock and delivery notes: item available, delivery window by zone, white-glove option, financing tier. It answers the questions a buyer asks before they visit, and takes the booking of a delivery slot on the calendar. The buyer stays on your side of the comparison.
WhatsApp for photos and delivery windows
A customer messages a sofa photo asking if it fits and what the lead time is. The agent answers from the specs and delivery notes, shares the exact window and offers the color sheet. The thread keeps the buyer informed and becomes the record for the delivery conversation that follows.
Quotes and delivery details on email
When a larger quote is needed, the email agent writes the item, price, delivery window and financing summary from your templates, and sends it as a PDF the buyer can share. Follow-ups about delivery dates answer from the same record, so everyone is looking at the same schedule.
Delivery slots on the calendar
A delivery date set in a call or a chat lands on the calendar with capacity limits, so two trucks are not double-booked. The buyer gets the window confirmed and a reminder before the day. The store's delivery plan is one shared schedule instead of a list of names.
A Sunday at a sofa and dining showroom
Stock queries, a delivery window and a financing check, answered across the phone while the floor is busy.
A caller asks if the oak dining table is in stock. The agent checks the stock notes and confirms it, and offers the delivery window.
A WhatsApp message asks what the 3-seat sofa costs and whether financing is available. The agent answers both from the price and financing notes.
A visitor wants a delivery slot after the weekend. The agent checks the calendar and puts the delivery appointment through.
A customer's email asks what is included in white-glove. The agent answers the details from the delivery policy, and the follow-up is booked.
Illustrative example - not a customer testimonial.
Which plan fits furniture stores?
A starting point based on how these businesses typically use the platform.
Recommended plan
Gold fits a furniture store: the phone and WhatsApp cover high-consideration questions, the volume handles delivery-day waves and the price-heavy detail calls. Two languages help multi-language metropolitan markets, and follow-ups keep delivery dates from drifting.
Common questions from furniture stores
Explore further
Related industries, in-depth guides, and articles.
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