AI Phone & WhatsApp Agent for Restaurants
Restaurant phones ring at the worst possible time: the dinner rush, a packed host stand, the moment a ticket machine is running behind. Calls that should become booked tables end up in voicemail. Zepiva runs an AI phone, WhatsApp and email agent on those channels, so every inquiry gets answered, bookings land in the calendar, and your front of house stays looking at the room, not the phone.
The challenges restaurants face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The phone rings when the floor is full
On a busy evening the host is seating tables, managing the waitlist and sorting takeout while the phone rings with parties hunting an 8pm table. Nobody can leave the floor to answer. Calls that should become booked tables drop to voicemail instead of the reservation book, and a party of six that got no answer often books elsewhere before ever trying again.
The same menu and allergen questions, all night
Servers repeat the same answers every service: is this gluten-free, does the marinara contain dairy, is the halibut the market fish today, can you seat a party of ten outside. Each question pulls a staff member off the floor for a minute, a dozen times a shift. During a full dining room, that time comes straight out of the guests you can see.
No-shows, party changes and last-minute edits
A reservation for ten shrinks to four, a party moves from 8:00 to 9:00, and no-shows leave tables empty in front of a long waitlist. Confirming bookings by hand at peak hours is exhausting, so hosts either dial back every party themselves or risk the gaps. Every empty seat at a prime time is lost revenue.
How Zepiva fits into restaurants
Specific features mapped to the way your business actually works.
Answer every call through service
The voice agent collects the full check-in details: name, time, party size, high chair, window seat, occasion. It confirms against your booking policy and writes the table into a shared calendar the host reads. Guests hear a warm yes or a next-to-next offer instead of a busy tone, and the floor stays focused on the tables in front of it.
WhatsApp reservations and menu answers
Guests already message restaurants for hours and menus. The agent answers from the knowledge base, flags allergens for the specific dish, and takes a booking directly in the thread. Later, the same thread handles a time change or a party-size edit, so changes never get lost between the phone and the book.
Email for group and private dining
Corporate buys, birthday dinners and private event emails come in with dates, counts and requests. The agent checks real availability, shares the set menus, and replies within minutes. Bigger private-event requests are routed to the owner with a full summary, and nothing sits unanswered overnight.
Confirmations that protect the floor
Every booking gets a next-day reminder so real guests show up and freed tables go back to the waitlist instantly. A party that shrinks or arrives late is updated in the same thread. At close you get a short list of what was booked, confirmed and missed, so the manager's evening review is quick.
A Friday night at a full Italian restaurant
Reservations, allergen questions and a menu edit, handled while the dining room is busy.
A caller asks for a table of six at 8pm. The agent takes the booking, confirms the table zone, and posts it to the calendar for the host.
A second caller asks whether the panna sauce contains nuts. The agent reads the allergen notes for that specific dish and answers directly.
A party message is written to say it is now eight people, not six. The thread confirms the change and the floor plan is updated.
At 10pm a walk-in party asks about the last seating. The agent reads the last-seating policy from the notes and confirms the time.
Illustrative example - not a customer testimonial.
Which plan fits restaurants?
A starting point based on how these businesses typically use the platform.
Recommended plan
Gold is the right fit for a typical restaurant: three numbers cover the main line, the WhatsApp line and email, with enough volume for a busy service and two languages for guests who want to book in their own language. The follow-ups also confirm reservations and refill the waitlist.
Common questions from restaurants
Explore further
Related industries, in-depth guides, and articles.
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