AI Receptionist for Clinics: 24/7 Patient Phone Answering & Booking
Free your front-desk staff from ringing phones. Zepiva's AI receptionist answers patient calls 24/7, books visits directly into Google Calendar, dispatches WhatsApp intake reminders, and routes urgent clinical emergencies to on-call doctors.
The Front-Desk Dilemma Every Clinic Faces
When phones ring during clinic hours, staff must choose between the patient standing at the counter and the patient on the line.
Over 35% of Calls Missed During Morning Rush
Patients call when experiencing acute toothaches or symptoms between 8:00 AM and 10:00 AM. While staff processes arrivals, callers hear busy tones and switch to a competitor clinic.
After-Hours & Weekend Care Gap
Over 40% of healthcare appointments are sought after 6:00 PM or over weekends. Voicemails left over the weekend frequently result in lost new patient acquisition by Monday morning.
Front-Desk Burnout & High Staff Turnover
Answering the same repetitive questions about directions, accepted insurances, and clinic hours 80 times a day exhausts staff and prevents them from delivering warm in-person care.
Autonomous Patient Communications, Grounded in Medical Ethics
Equip your practice with an intelligent virtual receptionist configured specifically for healthcare workflows.
Transform Inbound Calls into Confirmed Appointments
When patients call with inquiries, symptoms, or scheduling requests, Zepiva's AI receptionist engages immediately with natural speech. It synchronizes open slots directly with your clinical team's Google Calendar and sends instant WhatsApp confirmation links.
- Real-time patient call triage & live appointment scheduling
- Instant digital intake reminders delivered via official WhatsApp API
Instant Voice Call Handling
Picks up incoming calls within 1 ring with natural, sub-600ms latency voice synthesis. Answers patient FAQs, explains parking, and schedules consultations without putting anyone on hold.
- Forward calls from existing carrier or use new number
- Custom doctor and clinic greeting
- Live transcription and call summary emailed
Google Calendar Two-Way Booking
Checks real-time practitioner availability across multiple provider calendars. Offers only open slots, collects patient details, and books visits directly.
- Zero double-booking conflicts
- Configurable appointment buffers
- Supports new and returning patient workflows
Official WhatsApp Patient Intake
Dispatches appointment confirmations, clinic Google Maps directions, and pre-visit digital intake forms immediately after booking.
- Automated 24-hour reminder to reduce no-shows
- 1-click reschedule or cancellation prompts
- Official Meta Cloud API (100% compliant)
Emergency Triage & Human Warm Transfer
Recognizes urgent clinical symptoms immediately. Automatically routes critical calls to on-call physicians or advises calling emergency services (911).
- Never gives unapproved medical diagnosis
- Instant warm transfer to doctor's mobile line
- Safety boundaries strictly enforced
Patient Privacy & Data Ethics
Zepiva does NOT store or warehouse customer conversation histories. Messages remain within Meta, emails in Google, and phone data in carrier streams.
- Zero AI model training on patient records
- TLS 1.3 / 256-bit SSL encrypted transport
- Scoped OAuth permissions with instant revocation
Predictable Monthly Healthcare Pricing
Full 24/7 reception starting at $69/month (Starter) or $149/month (Pro) with zero unexpected per-minute or per-token overages.
- Save $30,000+ compared to hiring additional staff
- Scale effortlessly across multiple clinic rooms
- 7-day usage-based refund policy
Keep Doctors, Nurses & Front Desk In Perfect Sync
Practitioners and clinical staff can inspect real-time patient queues, review call transcripts, and adjust scheduling buffers directly from hospital tablets, clinic laptops, or mobile phones.
Get Started for Clinics →How Zepiva Handles a Saturday Morning Dental Emergency
An illustrative workflow demonstrating how Zepiva captures appointments when your clinic is closed.
Saturday 8:15 AM — Inbound Patient Call
A patient wakes up with severe tooth pain. They call your dental clinic. While your physical office is closed until Monday, Zepiva's AI receptionist answers in under 600ms with your practice's voice.
Symptom Triage & Appointment Reservation
The patient explains their toothache. The AI explains emergency appointment protocols, checks Dr. Miller's Google Calendar for Monday morning at 9:30 AM, and books the emergency exam slot.
Instant WhatsApp Confirmation & Map Link
Within 10 seconds, the patient receives an official WhatsApp confirmation with the clinic address, instructions on temporary pain management, and a pre-visit insurance registration link.
Staff Notification
Your practice manager receives an email summary containing the caller's notes and medical history summary. Monday morning begins with a full schedule and zero lost revenue.