Warm call transfer
Escalate with caller context so staff never restart the conversation.
Voice AI & Telephony
Call Transfer & Real-time CRM Sync
Every conversation writes structured lead data to your CRM, and urgent intents transfer to humans with transcripts attached.
Handoff & data sync
Keep humans in the loop without losing automation gains.
Real-time CRM fields
Name, intent, appointment preference, and notes sync as structured fields after each call.
Audit-ready transcripts
Full logs stay in your dashboard for training, compliance, and quality review.
Frequently asked questions
Clear answers for buyers and search engines evaluating this category.
Can the AI transfer to a specific person?
Yes. Define routing rules by intent, hours, or department so escalations reach the right desk.
Does CRM sync require custom code?
Most setups use native connectors or webhooks configured in the dashboard — no custom telephony code required.
Deploy this category in minutes
Connect phone, WhatsApp, or calendar — Zepiva handles the rest 24/7.
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