One-click human takeover
Staff claim a thread and continue in the same conversation.
Messaging & Chat Agents
Omnichannel Support Handoff
AI handles volume; humans take over complex cases without losing history.
Support handoff
Keep customers from repeating themselves.
Cross-channel continuity
Context follows from WhatsApp to phone or email when the customer switches.
Escalation rules
Define intents that always route to humans — complaints, payments, medical urgency.
Frequently asked questions
Clear answers for buyers and search engines evaluating this category.
Will customers know they moved to a human?
You control disclosure. Most teams announce the handoff clearly for trust.
Are transcripts preserved?
Yes. Full chat history stays attached for QA and CRM notes.
Deploy this category in minutes
Connect phone, WhatsApp, or calendar — Zepiva handles the rest 24/7.
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